Warranty and repair
How to spot counterfeit gold?
That assignment is not always easy without expert knowledge. At Goldline we have a set of tools that help us with this. For example, we have several XRF spectrometers from Helmut Fischer. These devices give a reading from a wide spectrum of metals and a very accurate picture of the content of the presented alloy.
We also have a Sigmascope. This device is suitable for testing bars and coins using electrical conduction.
We also have a Sigmascope. This device is suitable for testing bars and coins using electrical conduction.
Account and login
I forgot my password. Now what?
If you have forgotten your password, you can request a new one with just a few clicks. To do this, go to the 'account' page and click on forgot password. You can then enter your personal e-mail address to request a new password. This system works fully automatically. So you can reset your password in just a few moments.
How can I log in?
If you are not logged in yet, you will see account at the top of the website. You can log in by clicking on account and then entering your personal email address and password. Then press the 'log in' button.
Security and privacy
Is my password stored securely and encrypted?
Yes, your password is stored securely and encrypted. So we cannot see your password. We can, however, reset your password if you have forgotten your password.
Other questions
Can I contact you?
Naturally! You can contact us by phone or e-mail.
Do you have a physical store?
Yes! We have a physical store in Hasselt.
Is appraisal really free?
Yes! We appraise your diamonds and jewelry free of charge. If you wish to sell, we will pay the highest price, directly in cash or by bank transfer. We buy all diamonds, with or without certificate from IGI, HRD or GIA. Contact us for a free valuation.
What determines the value of a diamond?
The weight - carat | How big is the diamond?
The creation - cut | How is the diamond cut?
The color - color | Is the stone white or tinted with a color?
The purity - clarity | Is the stone spotless or not?
The creation - cut | How is the diamond cut?
The color - color | Is the stone white or tinted with a color?
The purity - clarity | Is the stone spotless or not?
Goldline
Mo - Sa : 10h - 18h
IBAN BE02 3631 6612 2240
BIC BBRUBEBB
VAT BE 0881.656.358
If you have a complaint about an online order?
You can have it resolved by an independent dispute resolution platform: Online Dispute Resolution
You can have it resolved by an independent dispute resolution platform: Online Dispute Resolution
