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Conditions of sale
The customer must always read the general terms and conditions for internet sales before placing an internet order.

Seller identification :
Goldlines bvba
Maastrichterstraat 1 bus 16, 3500 Hasselt, Belgium
+32 11 21 20 22 /
BE 0881.656.358

Available by phone from Monday to Saturday from 10am to 6pm, email : 24/24
Terms and conditions for the sale of products by the site.

1. Legal notices

The website accessible via the address (hereinafter the 'Site') is published by the company Goldlines bvba with registered office at Maastrichterstraat 1 box 16, registered in the Trade and Companies Register of Hasselt under number BE 0881.656.358

2. Scope of the General Terms of Use

These general terms and conditions of use (hereinafter the "Conditions") govern all purchase and sale transactions as well as the use of the services accessible via the website, performed by a natural or legal person (hereinafter the "Customer").

Goldlines reserves the right to amend or rectify contractual provisions. In that case, the publication on the website will serve as notification of these changes.

Any use of the services accessible through the Site implies acceptance without reservation or limitation of these General Terms and Conditions by the Customer.

Purchase and sale of gold by natural persons is only permitted for adults.

3. Phone Accessible Services

Goldline (Goldlines bvba') offers Clients the opportunity to purchase and sell gold, as well as a number of precious metals, under the conditions set out in this document.

The available services are only accessible to adults.

Goldlines reserves the right to deny access to its services to any Customer whose previous orders or sales have been subject to a payment incident or where several elements suggest fraud.

4. General information about buying and selling gold

Any investment or investment in gold carries a certain amount of risk associated with the fluctuation of the gold market. The Customer who proceeds to the sale or purchase of gold or precious metals must therefore be aware that the advantage associated with any capital gain can in no way be guaranteed.

Purchase and sales transactions relating to gold may be subject to special taxation depending on the country of residence of the Customer. The latter is responsible for compliance with the tax provisions applicable to these transactions.

Goldlines bvba can under no circumstances be held responsible for the absence of a declaration by the Customer.
In case of doubt, the Customer will make sure to inquire about the laws and procedures to be complied with.

Any decision to buy or sell gold by the Customer is made under its sole responsibility.

5. To determine the price of the sold or purchased gold, Goldlines bvba relies on the daily real-time quotation on the international gold markets.

Quotations are based on pieces in good negotiable condition and good delivery bars or international coins of 999.9 % fine gold.

All prices are quoted in EURO only and transactions are executed in EURO.

6. Conditions for purchase/sale by the customer

In any case, the Customer must provide his surname, first name, a valid e-mail address, his legal address and a telephone number. Otherwise, his application cannot be processed.

As soon as the customer has given his agreement by telephone about the ordered product, the quantity and the exchange rate, the transaction is considered firm and final.

The customer must then complete the 'order confirmation form' as soon as possible, at the latest on the day itself, which is made available for this purpose on our Site, in the terms agreed upon at the time of the transaction. He will remember to indicate that he has read and accepted the general terms and conditions of sale.

Goldlines bvba will then send a confirmation email with any comments. Goldlines bvba reserves the right to rectify any discrepancy in the confirmation of the customer's order.

In the event of a mistake, the Customer must make a new email confirming receipt of any changes.

Goldlines bvba reserves the right to recover any difference to its detriment by all legal means.

The Customer proceeds to transfer the money necessary for the processing of his order to the bank account indicated in the 'contact' section of the Site by Goldlines bvba. Payment is made exclusively by bank transfer, bank check or cash – to be specified in order to remain within the limits of Article 14 – within 48 hours of the transaction, unless expressly granted by Goldlines bvba.

The customer must personally inquire about the proper receipt of his payment.

7. Execution of the order by Goldlines bvba

Goldlines bvba immediately executes your order by covering your buy or sell order in the relevant market. The orders are executed immediately in the market, meaning you are definitively bound by your order.

8. Absence of right of withdrawal

The consumer cannot exercise the right of withdrawal for the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which the company has no influence and which may occur within the withdrawal period.

Liable for obvious clerical errors.

No rights can be derived from this data unless they do not exercise the right of withdrawal after he has placed his order by telephone and sent his confirmation email.

9. Delivery of the order

The Customer takes possession of his order at the premises of Goldlines bvba. No other delivery system can be considered.

A priori, the orders are available for delivery as soon as the money is received. However, we request that customers contact Goldlines bvba before coming to our offices to ensure that the order is indeed available. In some cases, delivery may be delayed due to availability reasons and/or transportation issues beyond our control (strike or difficulties encountered by the carrier).

The delivery time may also vary according to the availability of the products and their value.

10. Signing the invoice

Regardless of the delivery conditions of the order, the Customer must sign the statement when he receives the ordered products.

Upon receipt of his order, the Customer must check whether it corresponds to the weight and quantities stated on the statement.

If he finds a deviation or a defect, or if he wants to make a comment, he must report this upon delivery.

11. Sales of gold by the customer

Goldlines bvba mainly buys gold products. The products purchased mainly belong to two categories: gold bars and gold pieces and old gold.

Goldlines bvba can also buy other precious metals, such as silver or platinum

12. Conditions for the delivery of products by the customer

We only buy gold bars and gold pieces if they are offered to us at our offices and in the shop and under the conditions set out in article 13.

13. Value of Goods

The value of the product depends on the quality, weight and price of the gold at the time the estimate is made by our experts.

In most cases we will give you the reference price based on international good delivery bars of 999.9 % or on pieces in good condition, which are undamaged and negotiable. If the bars or pieces do not meet these criteria, the prices are adjusted accordingly to reflect the difference.

To determine the quality of the gold sold, our experts will confirm its condition upon delivery. If necessary, Goldlines bvba will have analyzes performed if necessary.

14. Personal data

Goldlines bvba attaches particular importance to respect for the data of a personal nature that it may collect about its Customers when processing their orders.
The data collected is necessary for the processing of your order and its invoicing, which is why they are requested from the Customer. It concerns the minimum legal data.
Only data with an asterisk must be entered.

15. Responsibility

It is not the task of Goldlines bvba to advise the Customer about the opportunity of executed orders or sales of gold.
Moreover, Goldlines bvba in no way guarantees the realization of added value by the Customer.

Goldlines bvba can under no circumstances be held responsible for a malfunction of the means of telecommunications, of the server hosting the Site or any other website, or for the failure to receive e-mails, faxes or letters from the Customer.

The data accessible through the Site are published for informational purposes only.

For this reason, Goldlines bvba can under no circumstances be held liable in the event of a difference between the prices on the Site and the actual amount of the transaction carried out.
Nor can it be held liable in the event of a strike, disruption of the gold market, interruption of the gold listing or for any event of force majeure, as defined in Belgian law.

16. Temporary Interruption

Goldlines bvba reserves the right to temporarily interrupt access to its Site in order to ensure the maintenance of the hardware and/or software and the infrastructures set up for access to it, or in the event of a traffic peak, without can be held responsible for this.

17. Money Laundering

The Customer refrains from any transaction, via Goldlines bvba, that could be related to money laundering acquired in the context of illegal activities.

18. Contact

You can contact Goldlines bvba by writing to us at the following address: , or by telephone on +32 11 21 20 22. We will do our best to answer you as soon as possible.

19. Applicable law and competent courts

The present Conditions are subject to Belgian law.
In case of disputes, the competent courts are those that fall under the Commercial Court of Hasselt.

A change in law, regulation or judicial decision rendering one or more provisions of these General Terms and Conditions of Sale null and void would not affect these General Terms and Conditions of Sale. Such a change or determination would in no way allow the Customer to fail to comply with these General Terms and Conditions of Sale.

The general terms and conditions, as well as any special terms and conditions, of Goldlines bvba apply to all offers, orders and agreements, insofar as these terms and conditions have not been deviated from expressly and in writing by agreement between the parties.

The applicability of any general, special or other conditions of the other party, by whatever name, is expressly rejected.

By placing an online order or by purchasing a product in our store, the customer agrees to the general terms and conditions of Goldlines bvba

If one or more provisions in these terms and conditions are invalid or should be annulled, the other provisions of these terms and conditions will remain fully applicable.

Goldlines bvba and its counterparty will then enter into consultation in order to agree on new provisions to replace the void or voided provisions, whereby the purpose and intent of the original provision will be taken into account if and as much as possible.


20. All expressions of Goldlines bvba on its website or its catalogs only serve as an invitation to make an offer without binding Goldlines bvba.

21. Orders must be placed by means of a fully completed order card on the website of Goldlines bvba.

In the event of non-payment, the person who signs the orders is jointly and severally liable with the person, company or organization for which he is acting.

An agreement is only concluded after written acceptance of the order by Goldlines bvba.

After acceptance, the orders are included in our planning and can no longer be canceled.

Goldlines bvba and its counterparty expressly agree that (also) by using electronic means of communication, a valid agreement is concluded as soon as Goldlines bvba has accepted the order. In particular, the lack of an ordinary signature does not affect the binding force of the offer and its acceptance. The electronic files of Goldlines bvba will serve as proof.

22. Information, images, communications provided verbally, by telephone or by email or via the website of Goldlines bvba and statements, color indications and specifications with regard to all offers/products and the main characteristics of the products are (re)displayed as accurately as possible or done. Deviations from reality cannot give rise to compensation and/or dissolution. Goldlines bvba is not liable for obvious errors.

No rights can be derived from this information unless it is expressly included in an agreement concluded by the parties.

Prices and payments

23. The stated prices for the products and services offered are in euros. Gold is a monetary precious metal and is not subject to VAT. Silver, platinum and palladium are subject to VAT. This levy amounts to 21% in Belgium. Our prices are exclusive of VAT. Shipping costs depend on the destination and are therefore exclusive.

24. Quotations are always made on the basis of the cost price factors applicable at the time of the sale, such as the rise and/or fall in the gold price, excise duties, etc.,

25. The sales prices are stated on the price tags attached to the products offered at the Goldlines bvba branch, or on the Goldlines bvba website. The prices quoted are purely indicative and are not binding on Goldlines bvba.

26. Goldlines bvba is also not bound by incorrect price statements on the website of Goldlines bvba, in advertisements, on price cards in the branch, in offers, quotations, publications, order confirmations, on invoices or other documents from Goldlines bvba, if plausible is that it is an obvious mistake. Nor is Goldlines bvba bound by the price indication if price cards are not placed on the correct products.

All offers made by Goldlines bvba are always made on the basis of the cost price factors applicable at the time of the purchase, such as the increase or decrease in the gold price, excise duties, etc.,

If one or more of the cost price factors increase after the date of the submission of an offer by Goldlines bvba - even if this occurs as a result of foreseeable circumstances - Goldlines bvba is entitled to adjust the agreed price accordingly.

Goldlines bvba reserves the right to withdraw quotations, insofar as the relevant quotations have not yet been accepted by the customer or have not been executed by the latter within 8 days.

27. An online order is only accepted after it has been paid in full. Payment is only made by bank transfer. Goldlines bvba, however, reserves the right to adjust the current live rate is wrong regardless of the amount before or after.

In the event of cancellation by the customer or in the event of non-collection within 8 days after the goods have been made available, the advance payment will be retained as compensation.

The agreement is only finalized if and as soon as Goldlines bvba has received payment of the remaining credit by the buyer upon delivery.

28. The goods purchased on site can be paid in cash for a maximum amount of €3000.00.

If, however, it has been agreed that payment is made on account, a final payment term of 2 days after the invoice date applies, without any discount, or by means of deposit or transfer to a bank or giro account designated by Goldlines bvba. The value date stated on Goldlines bvba bank/giro statements is decisive and is therefore regarded as the payment date.

On all sums that have not been paid within 2 days after the invoice date, arrears interest at 12% per year will be owed by operation of law and without prior notice of default, calculated from the invoice date.

In the event of late payment, the principal amount will be increased by operation of law and without prior notice of default by a fixed compensation of 10%, with a minimum of EUR 100. All collection costs are borne by the defaulter.

If payment is not made within the agreed term, Goldlines bvba has the right to suspend the delivery or to dissolve the agreement.

Further (payment/order) conditions may be attached to the order. When paying by bank, the date of payment is the date of crediting the bank account of Goldlines bvba.

All payments must be made at the offices of Goldlines bvba or into an account to be designated by it, and without any deduction or set-off.

29. The risk for the (in)correctness, incompleteness or ineffectiveness of electronic transmissions is fully borne by the other party.

30. Payments made by the other party always serve to settle all costs owed, then the interest and then the longest outstanding invoices due, even if the other party states that the payment relates to a later invoice.

31. In the event of non-payment on the due date of the invoice and in the event of bankruptcy, judicial reorganization proceedings, provisional administration, collective debt settlement and any other indication of apparent inability or incompetence, Goldlines bvba reserves the right to suspend further deliveries, without any compensation being or may be owed. Goldlines bvba also reserves the right to consider the agreement dissolved by operation of law and without prior notice of default and to have it dissolved for the whole or the part of the agreement that has not yet been performed.


32. All articles offered are subject to the availability of the article.

Goldlines bvba is in no way liable for damage, costs or losses suffered by the customer or third parties as a result of non-delivery or late delivery of products.

33. The delivery time of an ordered item depends on availability.

The moment of delivery is considered to be the moment that the goods are made available to the buyer at the address of Goldlines bvba, or another address designated by Goldlines bvba.

The date of availability shall be the first working day following the last day of the delivery term specified by the seller, unless the seller has established the buyer's standard regarding extension of the delivery term prior to this date.

The buyer must take care of insurance of the goods from the date of availability.

34. Exceeding the delivery term does not entitle the customer to compensation, nor the right to cancel his order or to dissolve the agreement, unless the exceeding of the delivery term is such that the customer cannot reasonably be expected to fulfill the agreement. stand late.

35. The mere exceeding of the delivery time does not mean that Goldlines bvba is legally in default. An express notice of default is always required for this.

Retention of title

36. Goldlines bvba remains the owner of the sold product as long as the customer has not fully complied with all his payment obligations towards Goldlines bvba, including those under previous agreements, including that which he may owe in connection with the failure in his obligations above the principal.

37. The risk with regard to the products is already transferred to the customer at the time of delivery.

38. Goldlines bvba reserves a right of retention on the goods at all times until the buyer has made full payment, including payment for previous deliveries, or has provided sufficient security for the fulfillment of all existing and future payment obligations to be determined.

Complaints and warranty

39. The customer has the obligation to examine upon delivery whether the products comply with the agreement.

40. All complaints with regard to the delivery, quality, quality of an article, or any other complaint, must be notified to Goldlines bvba in writing, motivated and by registered letter within a period of 8 working days. If this regulation is exceeded, all possible obligations of Goldlines bvba in this regard will lapse.

41. If it is demonstrated that the products do not comply with the agreement, Goldlines bvba can never be obliged to do more than to replace the goods that show a defect (with the exception of articles that cannot be exchanged for hygienic reasons), or additional delivery of the missing quantity, or to credit the invoice related to the delivery.

Goldlines bvba reserves the right to refuse returned items or to return only part of the amount paid to the customer if the product being returned in the opinion of Goldlines bvba has been used or has been damaged by your fault or negligence.


42. Goldlines bvba can only be held liable for damage if there is demonstrable intent and/or gross negligence on the part of the seller. Damage other than direct damage, including loss of profit, loss suffered and missed assignments, is not eligible for compensation. The amount of any compensation will never exceed the value of the order given by the buyer.

43. Subject to previous liability, the buyer indemnifies Goldlines bvba against all third-party claims arising from or related to the agreement concluded with the buyer.

44. Before an agreement has been concluded, Goldlines bvba will never be obliged to pay compensation.

45. Goldlines bvba is not liable for delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication between the customer and Goldlines bvba, unless and insofar as there is intent or gross debt of Goldlines bvba.

Dissolution and suspension

46. Any attributable shortcoming of the buyer under one of the agreements concluded with the seller, or if the buyer's bankruptcy has been requested, or a judicial composition, or if the seller has other reasons to believe that the If the buyer fails to fulfill any obligation, the seller has the right to dissolve any agreement with the buyer with immediate effect, without prejudice to the right to claim full compensation.

47. In the event of dissolution of an agreement, all claims against the buyer become immediately due and payable.

Force of the majority

48. Without prejudice to its other rights, Goldlines bvba has the right in case of force majeure to suspend the execution of your order, or to dissolve the agreement without judicial intervention, by notifying you of this in writing and without that Goldlines bvba is obliged to pay any compensation


49. Your data included with an order will be used to process that order and to provide you with information. The data is not provided or sold to third parties.

Applicable law.

50. Belgian law applies to all legal relationships between Goldlines bvba and its contractors. Only the courts of the district of Mechelen are competent to take cognizance of any disputes or disputes.

51. The application of the Vienna Sales Convention is excluded

52. The customer is not entitled to refunds/returns of his order due to exchange rate fluctuations. The products that the customer buys from The House are subject to changes in the rates on the financial markets over which we have no influence. We are of course willing to repurchase your purchase under certain conditions, albeit at the gold prices applicable at that time, and depending on the condition of the products.

53. The customer is not entitled to refunds/returns of his order due to exchange rate fluctuations. The products that the customer purchases from Goldlines bvba are subject to changes in the rates on the financial markets over which we have no influence. We are of course willing to repurchase your purchase under certain conditions, albeit at the gold prices applicable at that time, and depending on the condition of the products.

54. Goldlines reserves the right to cancel the sales agreement in the event of huge price fluctuations or technical problems and to refund the full amount of the order to the customer.

Goldlines bvba
Maastrichterstraat 1 bus 16, 3500 Hasselt, Belgium
+32 11 21 20 22 /
BE 0881.656.358
Last updated : 23 may 2022